REVISED 2012 Communication Skills Mumbai University

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REVISED 2012 Communication Skills Mumbai University

REVISED 2012 Communication Skills Mumbai University

Syllabus for Communication Skills Mumbai University :-

Module 1:
Communication Theory: The communication process, objectives, barriers to
communication, methods of communication, formal and informal channels of
communication in a business organization, techniques to improve communication
(Listening, speaking, reading, writing) 

Module 2:
Grammar and Vocabulary: Pairs of confused words, common errors, use of articles,
prepositions, apostrophes, agreement of the verb with the subject, one‐word
substitution, synonyms and antonyms 

Module 3:
Business Correspondence: Principles of business correspondence, parts of a
business letter, formats (Full‐block/Complete block, Modified block, Semi‐block),
types of letters: Enquiry letters and replies to enquiry (enquiry about a product,
service or information, asking for a quotation, placing an order and replies to the
same) letters of Claim and Adjustment. 

Module 4:
Summarization and Comprehension: Technical and industry‐oriented passages (not
less than 400 words) 

Module 5:
Technical writing : Framing definitions, writing instructions, language exercises
based on types of expositions (description of an object, explanation of a process) 

Recommended reference books for Communication Skills: 
Business Communication by Urmila Rai & S.M. Rai, Himalaya Publishing House
Communication Skills by Meenakshi Raman & Sangeeta Sharma, Oxford University Press
Business Correspondence & Report‐writing by R.C.Sharma & Krishna Mohan, Tata McGraw‐Hill Education
Effective Technical Communication by Ashraf Rizvi, Tata McGraw‐Hill
Technical Writing & Professional Communication for non‐native speakers of English by Thomas N.Huckin
& Leslie A.Olsen, McGraw‐Hill
Mastering Communication by Nicky Stanton, Palgrave Master Series


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